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Project prompt:
Your school is gearing up to welcome a new incoming class and would like to help them adjust to campus life. Design an experience that allows new students to ask questions about the school life, and experienced students to share answers and advice. Consider the needs of a student who has questions, and the experience for a student who would like to give advice.
Your school is gearing up to welcome a new incoming class and would like to help them adjust to campus life. Design an experience that allows new students to ask questions about the school life, and experienced students to share answers and advice. Consider the needs of a student who has questions, and the experience for a student who would like to give advice.
Solutions & Key Features
Ask, answer, and sharing anywhere and anytime
Browse and filter with most related discussion topics
Enhance the virtual campus tour with Q&A functions
Ask, answer, and sharing anywhere and anytime
Browse and filter with most related discussion topics
Enhance the virtual campus tour with Q&A functions
1.User Research: Interview & Survey
Overview
Conducted user interviews with 4 incomming students at different univerisities to understand how their school help them adjust the campus life through orientation and peer mentoring events.
Coducted survey wit 25 students from 5 different universities on how universities helped their new students adjust to the new campus life and engage the experienced students together via peer mentoring
Conducted 5 peer mentors who help answer questions during orientation from my school, and also 2 people who had college orientation mentor leadership.
Conducted user interviews with 4 incomming students at different univerisities to understand how their school help them adjust the campus life through orientation and peer mentoring events.
Coducted survey wit 25 students from 5 different universities on how universities helped their new students adjust to the new campus life and engage the experienced students together via peer mentoring
Conducted 5 peer mentors who help answer questions during orientation from my school, and also 2 people who had college orientation mentor leadership.
Insights
2.PAINPOINTS IDentification
Productivity pain points
The orientation alternatives did not help specific problems (i.e, course registration & Fiancial Aid)
It hurt the attention span for both experienced students and new incoming students.
The orientation alternatives did not help specific problems (i.e, course registration & Fiancial Aid)
It hurt the attention span for both experienced students and new incoming students.
Financial Pain Points:
Expensive WiFI & VPN services to access an online video orientation.
Expensive WiFI & VPN services to access an online video orientation.
Process Pain Points:
Online video orientations took very long. Students were not able to make through with the time difference.
Students did not feel they belonged to this school through online orientation.
The nature of online conferences made the connection and networking less engaging and boring.
Online video orientations took very long. Students were not able to make through with the time difference.
Students did not feel they belonged to this school through online orientation.
The nature of online conferences made the connection and networking less engaging and boring.
Support Pain Points:
Orientation cannot help the specific problems or questions.
Story of Jason and Lisa
Jason currently transfers to CCA to study architecture. However, since the pandemic began, he had to
take the online orientation in China via zoom.
The orientation happened at 5 am in Beijing time. He fell slept during most of the time.
Before school started, he had to apply for financial aid. He reached out architecture department, and
they referred him to the financial advisor. However, his advisor never responded to his Email.
Facebook was disabled in China. He had to ask his friends who also studied in CCA before to add him to
the CCA Wechat Group. Before the deadline, luckily, someone in the group helped him out.
Lisa helped CCA with online orientation. His job is to answer new incoming students' questions.
She led three sections from her time zone, 6 am - 9 am, and back to back.
Lisa updated her wifi plan to the most expensive tier to have better internet quality and avoid freezing
screens.
However, all the incoming students in his section were video off and muted during the orientation day.
The awkward silence made her frustrated.
3.App features and Paper prototypes
This APP should...
Build the social connections between new students and experienced students
Minimize the cognitive load of asking, sharing, and answering.
Make new students feel welcomed and belonging to the community
Encourage the new students to be the next experienced students for the future incoming students.
Build the social connections between new students and experienced students
Minimize the cognitive load of asking, sharing, and answering.
Make new students feel welcomed and belonging to the community
Encourage the new students to be the next experienced students for the future incoming students.
4.USer Testing on PAPER prototypes
5.Low-fi Frames
6.Visual identities explorations
7.TAKEAWAYS
If there is more time, iteration on conducting more usability tests can help generate more insights about the efficiency of the new modules. For example, what are the design friction I might encounter when deploying virtual tour on mobile? If I am collaborating with engineers, how would I address these issues to make these functions really happen smoothly?